IT Services

 

Phone/Tablets

Whether you are doing business or speaking to your family online, our team are able to help you connect and get your personal devices working the way you want. We have extensive knowledge in a wide variety of devices such as iPhones, iPads, Android, or VoIP landline phones. And with training in all popular brands like Samsung, Apple, Google, and many more, our team can help in a variety of situations.

Speak to us today if you need help with any of the following:

  • Changing or upgrading your phone or tablet.
  • Learning to use your phone or personal device.
  • Connecting your email and contacts on all of your devices.
  • Uploading photos to your computer and backing them up.
  • Posting pictures to Facebook or emailing them to friends and family.
  • Making Zoom calls or using other conferencing software.

Is the help you need not on this list? Simply contact us to find out how we can assist!

Laptops and Computers

With all the many different models of laptops and computers out there, we are currently living in a world full of adaptors for this, that and everything in between to connect. It’s easy to get lost and spend money on things you don’t need.

So, if you need help setting up your personal device or home office but are struggling with the not-so-simple set-up or upgrade process, look no further.

We are here to support you with your computer and laptop needs. From PC to Apple and everything in between we have you covered. We will even come to your home to provide our Computer Help at Home services!

We also offer a secure hard drive destruction service, so you can safely dispose of old computers and be confident that no-one can recover your data afterwards.

Speak to us today if you need help with any of the following:

  • Repairing Laptops and Microsoft Windows desktops.
  • Repairing iMacs, MacBooks and other Apple devices.
  • Setting up new computers.
  • Speeding up slow computers.
  • Wiping and resetting old computers.
  • Installing, configuring or troubleshooting software.
  • Removing viruses and malware.
  • Upgrading PCs, Macs, laptops and servers
  • Securely destroying hard drives.

Is the help you need not on this list? Simply contact us to find out how we can assist!

TV and Audio Devices

Setting up a TV is not quite as simple as it used to be.

One cable and a power outlet is no longer enough. Now you need to configure the TV to use digital TV channels, configure Wi-Fi on the TV, secure the TV from insecure network connections, and you might even want to set up the TV to communicate with your smartphone and smart watch.

 

With a skilled team, we are here to make it as simple as possible for you, no matter your level of experience. We don’t just get it working and leave you to it, we make sure you understand what was done, and even provide you with documentation after the work is complete so you can look back on it later.

  • Setting up your TV, video and audio systems.
  • Setting up your Chromecast, Telstra T-Box or Telstra TV, Fetch TV, or Apple TV.
  • Showing pictures on your TV, playing music through the home sound system, or linking your phone to your Smart TV.
  • For the more advanced user, we have engineers that can consult with you to configure your home or office with the best networking equipment such as NAS, switches, routers, servers, CCTV surveillance, and much more.

Is the help you need not on this list? Simply contact us to find out how we can assist!

Internet and Home/Office Wi-Fi

Struggling to decide what’s more painful – slow internet when you are trying to watch your favourite show or constant drop outs in work meetings? Whether you’re doing business or keeping up on your social media, our team are able to help you connect and get your personal devices working the way you want. At home, on the go, or in the office, our team is equipped to get your internet running smoothly and painlessly

Speak to us today if you need help with any of the following:

  • Fixing internet dropouts or improving poor speed/performance.
  • Finding and fixing Wi-Fi dead spots in your home or office.
  • Training on home network security – be safe in this online world.
  • Getting the most from your internet – stop wasting your service fees on slow network speeds.
  • Training and tips on safely browsing the internet – internet filters also available.
  • Staying safe from security threats – our team are experts in keeping your network safe.

Is the help you need not on this list? Simply contact us to find out how we can assist!

Data/Recovery and Back-Ups

What is data?

Good question, we’re glad you asked!

Put simply, data is all the files stored by a computer, phone, tablet, TV or smart device. These files can be in the form of text documents, images, audio clips, videos, software programs, and more.

 

If your computer or other devices are lost or damaged, we may be able to help you recover it, depending on the situation. Sometimes, unfortunately, it may be too late to save your personal data. The best solution is to proactively take steps to protect it by backing it up.

We can provide you with the best options that suit your personal budget and situation.

From ‘set and forget’ solutions to managed backups, contact us today if you need help with any of the following:

  • Data backup and protection – keep the data you treasure secure. We can provide support in setting up and managing secure and reliable backups
  • Data recovery – we can assist in the recovery of lost or damaged data, including emails, documents, photos, and videos.
  • Adding additional or external data storage to your computer.

Is the help you need not on this list? Simply contact us to find out how we can assist!

Hardware and Custom Builds

The old saying “if it ain’t broke, don’t fix it” didn’t take into account the speed with which technology advances today. So if you have a hardware issue, are looking to upgrade some parts, or would really love something custom-built to your needs, hiring an expert is necessary to avoid any pitfalls and to make sure you get what you want out of it.

Book support with a member of our team to work out what approach will suit you and your needs best. We can design the build, order the parts, put it together, and test it to make sure everything is in working order.

 

We pride ourselves on offering individual care to give you the best result.

 

Speak to us today if you need help with any of the following:

  • Tailored and customised builds (including gaming rigs).
  • Professional, industry-grade advice on technology and available hardware
  • Assembling hardware and implementing products (location dependant).
  • Hardware troubleshooting and support.

Is the help you need not on this list? Simply contact us to find out how we can assist!

Training & Education

With all the different types of software, hardware, and various brands on the market, it can feel like climbing a mountain trying to make informed decisions for purchasing or troubleshooting computers and devices. That’s why we are experts in all areas of technology, so that we can always help no matter the job.

Education is the key to using your tech efficiently and getting what you paid for. As the saying goes “teach a man to fish…” and that’s what we do best. With training, we give you the tools to be your own IT person.

All of our services offer an element of training to them, but sometimes you just need a 1-on-1 session to go through everything and ask questions of someone who can help you right then and there. Our training sessions all come with detailed notes from the session so that the knowledge learnt isn’t lost. We take the time to make sure you get the outcomes you want!

We offer training sessions, basic and advanced, to give you the keys to success on all the below categories, plus more!

  • How to use the Windows or Mac operating systems.
  • How to use Microsoft Office 365 – including Word, Outlook, Excel, and more.
  • Performing maintenance on your equipment.
  • How to use email – including Gmail, Hotmail, and more.
  • How to use social media – including Facebook, Twitter, Instagram, and more.
  • Cybersecurity training.

Is the help you need not on this list? Simply contact us to find out how we can assist!